In light of the ongoing situation surrounding the coronavirus, we understand that you will have questions about your delivery and your plans may change.
As things stand, Baggage Hub is still in operation, moving goods and belongings internationally. There are a number of important measures in place and contingencies designed to deal with the evolving situation which are outlined below. We are monitoring updates very closely and updating these details accordingly.
Last Updated 24th March 2020
Yesterday, the UK government introduced stricter social distancing directives. People have been advised that they are not allowed out of their homes except for essential errands and exercise. This is in line with many other nations and we expect that, in time, other countries are likely to follow suit.
However, at this time, international trade and shipping continues. Deliveries and imports are obviously essential to our way of life following these social distancing directives. Therefore, for the time being, Baggage Hub is still in operation and committed to assisting our valued customers however we can.
There are, as you might imagine, a number of stipulations and restrictions in place that do affect our day-to-day operations. We’ve listed these below as comprehensively as possible and, as the situation develops, we will continue to update them accordingly.
Preventing the spread of COVID-19
The World Health Organisation and Public Health England have advised that people sending or receiving parcels are not at risk of contracting the coronavirus (COVID-19) as this type of virus doesn't survive long on objects, such as letters or parcels.
However, as this is a new virus and we cannot be too careful at this stage, we ask all our customers to ensure they adhere to the following practices when preparing for a collection / delivery:
While the virus may not be easily spread via items such as parcels, it is essential that the people delivering and receiving these items adhere to certain procedures and avoid close contact. Our highest priority is the safety of you, our drivers and the wider population. This means that, as standard, the following measures must be adhered to:
Our in-house procedures:
Baggage Hub's procedures and contingencies during the COVID-19 pandemic
We are actively monitoring this rapidly evolving situation. We understand that, as things change, it is likely to cause uncertainty among people that have made a recent booking or are looking to book a shipment in the future.
As outlined above, we’re still in operation but we’ve put a number of contingencies in place to allow for any further changes. This should mean that, whatever the nature of your booking and however the situation changes, we’ll be able to assist you.
We are doing everything in our power to keep you moving and the above details are checked and amended regularly. We will continue to operate as best we can until we are informed otherwise and will factor in any updates from our overseas partners.
In the meantime, we’d like to extend our best wishes to you all and hope that you stay safe during these difficult times. We will get through this together.